Case Study 01

Building Intuit's first native cloud manufacturing solution in
3 months and keeping customers from leaving the ecosystem.

Building Intuit's first native cloud manufacturing solution in
3 months and keeping customers from leaving the ecosystem.

Role

Design Lead

Year

Nov 2025 - Feb 2026

Intuit Enterprise Suite launched in September 2024 without manufacturing support. Mid-market customers running multi-million-dollar inventory operations were stuck on Desktop or leaving for dedicated third-party tools. I joined the Product-Based Business team as design lead for this industry vertical with three months to ship a 0-to-1 cloud manufacturing solution and to make it good enough to keep customers from leaving.


Intuit Enterprise Suite launched in September 2024 without manufacturing support. Mid-market customers running multi-million-dollar inventory operations were stuck on Desktop or leaving for dedicated third-party tools. I joined the Product-Based Business team as design lead for this industry vertical with three months to ship a 0-to-1 cloud manufacturing solution and to make it good enough to keep customers from leaving.

Scope of Work

Research
Interaction design
System architecture
Cross-team partnership
Bill of Materials
ItemMountain Bike
Qty - 5
Manufacturing order
ItemMountain Bike
Qty - 5
Build Assembly
ItemMountain Bike
Qty - 5
Bill of Materials
ItemMountain Bike
Qty - 5
Manufacturing order
ItemMountain Bike
Qty - 5
Build Assembly
ItemMountain Bike
Qty - 5

How i navigated this project

A three-month build for an enterprise transaction system was only possible because of how I worked with AI. Production-fidelity prototypes generated with AI tools became my primary customer research instrument — not Figma mockups, not interview scripts. Customers saw workflows that didn't yet exist, reacted to them, and surfaced requirements that traditional research wouldn't have caught. Between sessions, I iterated each prototype to incorporate the previous customer's input, so customer N+1 was always reacting to the synthesis of customers 1 through N. This compressed weeks of research-to-design cycles into days.

Project details

The Problems

Intuit customers who needed a manufacturing transaction stack had to stay on aging desktop software or leave the ecosystem entirely.

Missing features:

Bill of materials
Manufacturing orders
Build assemblies

Multiple customers were in late-stage contract negotiations with established third-party manufacturing tools. The retention window was closing.

Established competitors:
Fishbowl Inventory
Katana MRP
Cin7 Core

The build was originally scheduled for August 2026. The team needed it in February.

Starting point:
No existing components
No patterns
No precedent.

Project details

The Problems

Intuit customers who needed a manufacturing transaction stack had to stay on aging desktop software or leave the ecosystem entirely.

Missing features:

Bill of materials
Manufacturing orders
Build assemblies

Multiple customers were in late-stage contract negotiations with established third-party manufacturing tools. The retention window was closing.

Established competitors:
Fishbowl Inventory
Katana MRP
Cin7 Core

The build was originally scheduled for August 2026. The team needed it in February.

Starting point:
No existing components
No patterns
No precedent.

Project details

The Opportunity

Opportunity 01

Stay on Desktop → Cloud parity plus modern experience

Don't just port Desktop. Ship a cloud manufacturing system competitive with Katana, NetSuite, Fishbowl, and SOS Inventory.

Opportunity 02

Active exits → Retention through differentiation

Make the build good enough that customers in competitor contracts pause their exits.

Opportunity 03

No foundation → Architectural decisions that compound

Every design call had to either accelerate the February ship or build a foundation that downstream features (Landed Costs, Serial/Lot Tracking) could compose against.

Project details

The Opportunity

Opportunity 01

Stay on Desktop → Cloud parity plus modern experience

Don't just port Desktop. Ship a cloud manufacturing system competitive with Katana, NetSuite, Fishbowl, and SOS Inventory.

Opportunity 02

Active exits → Retention through differentiation

Make the build good enough that customers in competitor contracts pause their exits.

Opportunity 03

No foundation → Architectural decisions that compound

Every design call had to either accelerate the February ship or build a foundation that downstream features (Landed Costs, Serial/Lot Tracking) could compose against.

Project details

The Goal

How might we ship a cloud manufacturing MVP by February 2026 that's competitive enough to keep mid-market customers inside IES — and architected to scale with the next 18 months of inventory roadmap.

Expected Outcomes

Outcome 01

Deliver by Feb 26 instead of Aug 26

Outcome 2

Unlock manufacturing customer from Desktop

Outcome 03

Prevent competitor exits

Project Details

The Process & Hard Design Calls

Some of the major inflection points throughout the project

  • 01

    The strategic call - parity or parity++?

    The easy path was parity. Port the QuickBooks Desktop manufacturing experience to the cloud, ship by February, call it done. Desktop customers would have a migration path, the urgent retention risk would ease, and the team would meet the date. I pushed for a different call: Parity Plus a modern experience. Build a cloud manufacturing solution that didn't just give Desktop customers somewhere to land — it gave them a reason to stay, and gave new prospects a reason to choose IES over Katana, NetSuite, Fishbowl, or SOS Inventory. The trade was real. Parity Plus required more design decisions, more competitive research, more arguments with engineering on timeline. Straight parity would have shipped earlier with less friction. But straight parity would have shipped a known-good legacy experience into a market where customers were actively comparing IES to modern manufacturing tools. Migration would have been a defensive move. Parity Plus made it offensive. This decision shaped every downstream choice — what to split, what to compromise, where to hold the line.

  • 02

    Research and discovery

  • 03

    AI powered execution

  • 04

    Splitting Build Assembly into Manufacturing Order + Build Assembly

  • 05

    Real-time shortage tracking on the Manufacturing Order form

  • 06

    Driving a new form-level dimensions pattern through cross-team collaboration

  • 07

    Assembly Item — backend compromise, not front-end

Project details

Business Impact

0

Quarters ahead of the original plan

8K+

Customers unlocked

0

Competitor exits paused

Project details

Business Impact

0

Quarters ahead of the original plan

8K+

Customers unlocked

0

Competitor exits paused

Partner Testimonials

"Manas is able to scale and manage multiple initiatives across PMs — manufacturing, landed costs, serial/lot tracking — and is also able to connect the dots among these like his provocation for a combined serial/lot + bins tracking design."

Person profile picture.

Yogender Prabhu

Staff Product Manager, Intuit

"Manas goes broad in exploring options, drawing references from across QBO/IES and external apps to inform pattern decisions, and actively tests the product to surface quality bugs upfront. Joined a complex domain mid-year and quickly delivered real output."

Person profile picture.

Nikita Gill

Design Manager, Intuit

Project details

Business Impact

0

Quarters ahead of the original plan

8K+

Customers unlocked

0

Competitor exits paused